Frequently asked questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How do I track my order?

You can easily track your order via Track Your Order. Simply enter your Order ID and email address that you used to make your order with.

We will always provide you with all progress updates provided by our suppliers.  However to provide you with the most affordable shipping, we do only offer basic standard shipping.  This means our parcel tracking sometimes provides limited information.  If you have any questions while waiting for your order, please do not hesitate to contact us by email

What happens if an item is missing from my order?

When ordering multiple items your order may arrive in separate parcels.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

How do I provide feedback?

Your satisfaction is our number one priority. If you have any feedback on our service or products, please contact us on